Return Policy

Return & Shipping Policy

Oxygen Uniform – Medical Uniform Store

Return & Shipping Policy

Introduction

At Oxygen Uniform, we value our customers’ trust and satisfaction and strive to provide an exceptional online shopping experience while maintaining high-quality standards in order processing.

We carefully inspect products to ensure their quality and condition before shipping and package them securely to ensure they reach our customers in good condition.

This policy outlines the terms and procedures for returns to ensure clarity regarding the rights and obligations of both the store and its customers.

1. Return Conditions

Customers may request a return within 7 days from the date of receiving the order, subject to the following conditions:

The product must be in its original condition, unused and unwashed, with its original price tag and labels intact.

The product must be complete with all accessories and original packaging, if applicable.

For promotional offers that include free products, such as “Buy 2, Get 1 Free,” all products included in the offer must be returned to qualify for a refund.

Returned products will be inspected to ensure they meet the return conditions.

2. Return Shipping Costs

If the customer wishes to return or exchange a product without any defect or error on the store’s part, the customer is responsible for the shipping and return costs, in accordance with the published terms.

If the customer benefited from free shipping, the customer will be responsible for the shipping and return costs when requesting a return, subject to the published terms and applicable regulations.

Original shipping fees and cash-on-delivery fees are non-refundable for voluntary returns, unless otherwise required by applicable law.

If a product has a manufacturing defect or does not match the order, the request will be handled in accordance with the customer’s statutory rights, and the store will bear the costs legally required of it.

3. Non-Returnable Products

For public health and customer safety, products that cannot be returned for health and hygiene reasons are not eligible for return or exchange, such as masks and products that come into direct contact with the body, including intimate apparel, where the applicable legal exceptions apply.

Products that have been used, washed, or damaged due to misuse or improper storage are also not eligible for return.

Applicable legal exceptions concerning defective or non-conforming products and products specially designed or manufactured according to the customer’s specifications will be taken into consideration.

Note: These exclusions do not affect the customer’s rights if a product is defective or does not conform to the agreed specifications.

4. Products Purchased Using Gift Vouchers

Purchases paid for using a gift voucher cannot be refunded in cash.

If a return is eligible for a refund, the amount will be processed in accordance with the voucher’s terms, its nature, and the customer’s statutory rights.

5. Return Procedure

To request a return or exchange, please follow these steps:

After reviewing and approving the request, the return shipping label will be issued and sent to the customer’s email within 3 business days.

Print the shipping label and contact the shipping company to arrange collection from your location, or drop off the shipment at the nearest available branch of the shipping company, subject to the carrier’s policies.

Once the returned products arrive at our store, they will be inspected to ensure they meet the return conditions.

Once the return is approved, the eligible refund will be processed according to the payment method and applicable regulations.

6. Refund Policy

Prepaid Orders: The eligible refund will be returned to the original payment method, such as a debit or credit card, subject to the processing time required by the bank or payment service provider.

Cash on Delivery Orders: The eligible refund will be processed through a suitable refund method, depending on the circumstances and after coordination with the customer, in accordance with applicable regulations.

Refund Processing Time: The processing time depends on the store’s procedures and the bank or payment service provider. Customers will be notified of any updates regarding their refund request.

Returns will generally be processed after the products have arrived at the store and have been inspected to ensure compliance with the return conditions, subject to any exceptions required by applicable law.

7. Returns at Showrooms

Customers must follow the return procedures outlined above for orders placed through the online store. Online orders cannot be returned directly to showrooms unless otherwise announced.

8. Shipping and Delivery Information

At Oxygen Uniform, we strive to deliver your orders safely and as quickly as possible through our approved shipping companies.

Delivery Areas: Cities and regions covered by the store within the Kingdom of Saudi Arabia.

Delivery Time: Delivery times vary depending on the customer’s city and location.

Shipping Fees: Shipping fees are calculated and displayed before the order is completed.

Free Shipping: Available for orders exceeding SAR 299, subject to the applicable offer terms.

Shipping Companies: Shipping companies approved by the store.

Shipment Tracking: Customers can track their orders using the available tracking information.

Shipping fees and estimated delivery times are displayed before the order is completed, depending on the delivery area and available shipping method.

In the event of a delivery delay, customers will be informed of available updates, while preserving their statutory rights.

9. Contact Us

For inquiries or requests related to returns, exchanges, or shipping, please contact us through the following channels:

Customer Service: 0536652294

Website: https://oxygen.sa

We are always happy to assist you and strive to provide a shopping experience that meets your expectations.

Oxygen Uniform – Medical Uniform Store